Remote Support

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Remote Remote

LAR’s knowledgeable Service Experts can resolve a variety of customer concerns ranging from simple software and hardware issues to more complex application questions. Oftentimes, the issues can be resolved without requiring the delay or expense of an on-site visit.

Our objective is to offer all services, wherever possible and beneficial to our customers, as remote solution.

If an issue cannot be resolved via telephone or e-mail, LAR is able to set up Remote Support via a number of different means, allowing us to view your analyzer through a secure connection. This provides you with fast access to Technical Support Personnel when on-site support is not required, desired, or feasible.


In the past year, we have collected experiences in using:

  • Process Insights GO, in combination with Smart Glasses or other mobile devices
  • MS Teams
  • WhatsApp
  • Google Hangout
  • Other solutions


Questions? We’re here to help.

LAR Process Analysers AG
Neuköllnische Allee 134
12057 Berlin