Digital Remote Service

Digital Remote Support Solutions

Downtime of complex machines and plants is a major problem in industry, costing €45 billion annually. If a machine breaks down, production cannot continue, critical logistics processes come to a standstill and money is burned. In case a machine stops, immediate troubleshooting and resolution of the problem is the most important thing to ensure production. Today, however, this process is still handled in a highly analog way via telephone, eMail or on-site visits.

With Process Insights GO we offer a digital remote support platform for industrial services to reduce downtime, save service costs and thus ensures the effectiveness and quality of our customers’ processes.

Process Insights GO

Plant operators and service technicians can connect with our service experts to ensure fast communication remotely. Whether via desktop PC, cell phone or smartglass, Process Insights GO is an servce solution that provides fast, effective support to reduce downtime and increase overall plant effectiveness.

From the occurrence of the problem to the filing of the developed solution – the efficient solution bundles the complete service communication on the platform, makes it transparent and documentable.

With Process Insights GO, our knowledgeable Service Experts can resolve a variety of customer concerns ranging from simple software and hardware issues to more complex application questions. Oftentimes, the issues can be resolved without requiring the delay or expense of an on-site visit.

We offer all services, wherever possible and beneficial to our customers, as remote solution.

Remote Support Tools

• Process Insights GO, in combination with Smart glasses or other mobile devices
• MS Teams
• WhatsApp
• Google Hangout
• Other solutions

Digital Remote Service

It may happen that the field service cannot solve a technical problem. An expert must be contacted and asked for help. Expert knowledge is most often delivered via phone calls, eMails, unsecured private messages or travel. Often these communication channels are ineffective and travel is time consuming and costly.

Process Insights GO is a comprehensive remote support platform that enables digital collaboration and storage of generated expert knowledge. It works on all major platforms, in a web browser, on PCs as a desktop application, on Android smartphones and tablets, on iPads and iPhones, and on smart glasses.

Working with free hands

Smart glasses are the digital service tool of the future, as they offer an intuitive way to work hands free.

Structured work in cases

Create service cases for your technical issues to facilitate work in a structured way per issue. With a chronological sequence all parties involved in the case can comprehensively track the progress at any time.

Interactive video conferencing

Interactive video conferences with as many participants as you want. With multiple interactive pointer tools we highlight relevant points on the video screen.